Handcrafted in Italy
Shipping & Delivery
We ship across Europe with express courier and fully insured delivery: every order is protected from the moment it leaves our warehouse until it reaches your door.
Shipping in Italy
€7.90 for orders under €99.
Free for orders of €99 or more.
A surcharge may apply for remote or hard-to-reach municipalities; it is calculated automatically at checkout.
Shipping in Europe
We ship to every European country. The cost depends on the order value: €14.90 for orders under €100, €9.90 for orders from €100 to €198.99, and free for orders of €199 or more.
The exact cost is calculated automatically: just enter your country at checkout.
Processing & Delivery Times
Delivery times vary by product. Some items are ready in stock and ship the same day; others are handcrafted, artisan-made pieces that require additional production time.
- Every product page shows its maximum estimated delivery date.
- This is a deadline, not a promise of an earlier date: you may receive your order sooner, but never later than the date shown.
Fully Insured Shipping
Every shipment is insured. In the rare event that a product arrives damaged in transit, we take care of it directly, sending you a free replacement part or product.
What to Do if Your Parcel Looks Damaged
We recommend always accepting the parcel, even if the outer packaging looks damaged, by signing for it "subject to inspection". Our packaging is extremely sturdy: in most cases the product inside is completely intact, even when the outer box shows visible damage.
Shipping FAQ
How do I know when I'll receive my order?
Every product page shows the estimated delivery time. In-stock items ship the same day or within a few days; for handmade items, the production time is clearly stated before you buy.
Can I refuse a damaged parcel?
We recommend not refusing it: accept it and sign "subject to inspection". This way, if the product turns out to be damaged, we can still act quickly and send you a free replacement.
Are shipping costs to Europe fixed?
No, they depend on the order value: €14.90 under €100, €9.90 from €100 to €198.99, and free from €199. The exact cost is calculated automatically once you enter your country at checkout.
How much does shipping within Italy cost?
Shipping in Italy costs €7.90 for orders under €99 and is free for orders of €99 or more. A surcharge may apply to remote or hard-to-reach areas and is calculated automatically at checkout.
Are shipments insured?
Yes, every shipment is insured. If a product arrives damaged because of transport, we send a replacement part or product free of charge.